Terms & Conditions

Accidents
See Insurance (‘Damage, Repair Costs & Incidents’).

Accommodation
We supply two types of tents, newly bought in 2016;
For couples: https://www.safarica.nl/black-eagle-tc-tunneltent/
For individuals: https://www.safarica.nl/chicco-tc-tunneltent/
These are spacious cotton tents which are up in just 5 minutes.
Everybody is required to set up their own tent end return it the day of departure
We also supply a comfortable self-inflatable mattress. You have to bring your own sleeping bag.

Activities
All hikes and National Parks are free of charge. Other activities organised by private operators can be booked directly at their offices.

Age Limit
We don’t have an age limited. As long as you have a full or restricted motorcycle licence your`re good to go.

Agreement to hire rental vehicle
By signing the rental agreement, The Hirer acknowledges and accepts they have read and understood the agreement to hire rental vehicle and our full terms & conditions which are on display in Motorcycle Tours New Zealand’s (from now on MTNZ) office and which are available online via the MTNZ’s website www.motorcycle-tours.nz. These full terms & conditions can be requested at any time and provided to The Hirer via email. The agreement to hire rental vehicle and our full terms & conditions may be updated anytime and so it is advised that The Hirer reads our terms & conditions again at the time of signing their Rental Agreement.

Beverages
Most drinks are included on the tour. We will provide soda’s coffee and tea all day and some wines in the evening. We expect from everybody to keep a fair use. After 22.00h is should be quiet on the campground, the bar is closed by then.

Bookings
A 20% deposit is normally required when The Hirer makes a booking. Our confirmed receipt of this will secure your booking. The remainder of the costs are payable 30 days before the commencement of hire (or immediately if bookings are made less than 30 days – see also Cancellation Policy and fees and Payments).

Breakdown
You are covered by NZ Roadside Assist breakdown insurance. In the event of a breakdown due to mechanical or elctrical issues we will endeavour to get you back on the road withing 36 hours, eitehr with the motorcycle repaired or a replacement motorcycle. Punctures are at your cost.

Cancellation Policy
The Hirer can cancel their tour/rental and request a refund or part refund (see Refunds) at any time. The cancellation date is the date you tell us in writing (email). Please see our cancellation fees with schedule below. Personal Travel Insurance is recommended (see Insurance). We reserve the right to cancel a Tour or Booking at any time (eg insufficient reservations deeming a tour unprofitable), and monies paid to date will be refunded in full. However, our goal is to never cancel a tour, so you can book your flights with confidence. In the highly unlikely event of just one motorcycle booking, we give you the option to cancel with a 100 percent refund or have a fully private tour.

Cancellation Fees
Written cancellation notice received:

  • Greater than 60 days –  Fee is 10% of the total booking amount
  • 60 – 31 days – Fee is 20% of total booking amount
  • 30 – 7 days – Fee is 50% of total booking amount
  • 7 days or less – Fee is 75% of total booking amount
  • No show – Fee is 100% of total booking amount

Once the hire/tour has commenced we are unable to offer any refund or part refund under any circumstances and there is no refund on any part of the tour which you may not have used.

Change of Rates and Conditions
Rates and conditions may be subject to change.

Changes of Contract
Changes to the contract are only valid in writing; verbal changes are invalid.

Damage or Default (see Insurance)
MTNZ reserves the right to repossess a motorcycle and terminate hire if the motorcycle is damaged and the hirer has not complied with the terms and conditions of the Rental Agreement. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this Agreement or otherwise.

Damage, Repair Costs & Incidents
See Insurance.

Deposit
A 20% deposit is required when you book. Our confirmed receipt of this will secure your booking. The remainder of the costs are payable 30 days before the commencement of hire (or immediately if bookings are made less than 30 days – see also Cancellation Policy and fees and Payment).

Diets/Allergies
If you have any allergies, follow a diet or simply really don`t like a particular food; tell us in advance so we have time to prepare an alternative dish for you. We have a simple outdoor kitchen and we cannot guarantee that there won`t be any cross-pollination. This is a risk you have be willing to take if you join this tour.

Distance Charge
There is no maximum distance restriction, it`s all included.

Driver Licence Requirements
A valid motorcycle driving licence is required for you to go on tour or hire a bike from us, it doesn’t have to be a New Zealand licence, but needs to be valid from the country you come from or a valid International Licence. We will check your driver’s licence details when you complete the booking form. If the licence is not legible or in another language other than English, a translation, a replacement or international licence will be required before you arrive. Failure to produce a licence that meets these requirements by law will mean your contract will be terminated.

Fuel
Our motorcycles are provided with a full tank of fuel on the start of each tour. We expect everybody to return the bikes with full tanks as well.

GST
New Zealand’s Government Sales Tax, and currently set at 15%. All prices quoted include GST.

Dates and Hours
Each tour and rental starts out of Queenstown on a pre discussed date and time. We expect you to be there at the time agreed upon.

Insurance
Insurance – Medical
New Zealand’s ‘ACC’, Accident Compensation Corporation, covers your medical expenses for any vehicle accident you may suffer whilst you are visiting (see Personal insurance).

Insurance – Motorcycle
We insure all of our motorcycles to cover vehicle damage, loss and theft. Before you take your motorcycle you will be requested to complete and sign an ‘Agreement to Hire Rental Vehicle’ form.

Standard Excess – NZ$2500
Our standard Excess is less than half what other companies offer. This excess amount applies to all motorcycle hire. The excess amount is confirmed when you sign your Rental Agreement in the form of a credit card number, details of which will be held on the Agreement, with your signed authorization.

Damage Reduction Insurance -NZ$1250
We offer you to reduce the Excess by half for an additional NZ$30 a day.

Insurance – Damage, Repair Costs & Incidents
Early communication to quickly resolve issues benefits the Hirer. In the event of any incident involving the hired vehicle, regardless of whether there is damage or who is at fault, the Hirer agrees to advise MTNZ at the earliest opportunity. MTNZ reserves the right to deduct an appropriate amount up to the full insurance excess amount pledged from the credit card account as supplied by the Hirer. When the Hired Vehicle is returned it will be inspected by MTNZ Staff in the Hirer’s presence to compare new Damage with any pre-existing Damage (as highlighted on the ‘Damage Check-Off Sheet’ which is signed by both Parties at the time of hire). Where there is No New Damage to the hired vehicle, or if there is damage but it can be ascertained that the Hirer is not at fault, both Parties will sign the Return Portion of the Damage Check-Off Sheet in agreement. No further fees or charges will apply, and any excess amount previously deducted will be refunded immediately.

When there IS New Damage to the hired vehicle, the Damage will be identified on the Damage Check-Off Sheet Return Portion, and both Parties will sign the Return Portion in agreement, and a copy provided to the Hirer. Costs to repair and recover the vehicle, accessories, and associated third party vehicles and its accessories where the Hirer is also at fault, will then be sought by MTNZ Staff as soon as possible, by way of quote or invoice from the appropriate suppliers. MTNZ pledge to seek quotation for repair costs at fair unit prices and to communicate with the Hirer in a timely manner, prove a fair total repair cost amount to the Hirer if required, and, if applicable, refund the appropriate insurance excess amount.

In the unlikely event that the Hirer or a qualified member of MTNZ Staff is unavailable to sign the Damage Check-Off Sheet, MTNZ reserves the right to make final judgement on the condition of the hired vehicle and to deduct an appropriate amount up to the full insurance excess amount pledged, charging the appropriate damage costs to the Hirer.

If the vehicle or accessories are not returned to MTNZ premises within the agreed date and time allowed, appropriate costs up to the full excess amount may also be deducted. A breakdown of repair and recovery costs will be made available to the hirer upon request. This does not apply to damage or loss resulting from fire or from the theft or conversion or attempted theft or conversion of the motorcycle.

Insurance – Travel
MTNZ is unable to give a refund once a tour or hire has started, under any circumstances (see refunds). Should you wish to be insured for this eventuality to cover items such as lost luggage or loss of motorcycle excess etc., travel insurance is recommended. Whilst every effort will be made to replace or repair a damaged motorcycle so that you can continue your tour, this cannot be guaranteed. Should you wish to be insured for this eventuality travel insurance is highly recommended.

Insurance – Personal
Should you suffer an accident and you want private care, you should arrange the appropriate insurance. MTNZ will refund or part refund payments only if a tour is cancelled before the commencement date, dependent upon timescales (see Refunds & Cancellation Fees). Should you wish to be insured for this eventuality, check with your personal insurer that cancellation insurance is added to your policy.

Insurance – Third Party Damage
Any Third party costs for damage or cleaning from other interested parties (such as the campgrounds) will be passed on to the hirer and must be settled and the end of the agreement. Should this occur the hirer will be informed immediately.

Meals
All meals are included on the tour. The daily menu depends on availability; we buy fresh groceries every day.

Motorcycles and Maintenance
In accordance with New Zealand Land Transport Safety Authority regulations, we must ensure that all of our motorcycles are properly maintained and that any normal legal requirements are met. This includes paying all fees, and having the motorcycles available for inspection by the authorities at any time. All motorcycles available for hire are regularly serviced and maintained to a quality standard by experienced motorcycle technicians.

Payment
A deposit of 20% is required to confirm your tour or rental booking and secure your tour and motorcycle. The remaining amount is due 30 days before commencement of the tour or rental. We accept Visa, MasterCard and American Express credit card payments, cash, and cheques if paying in New Zealand dollars. We will also accept wire/bank transfer payments, if you are paying by bank transfer please allow for bank’s charges which is payable by yourself.

Pick-up/Drop-off
We offer a complimentary transfer from/to Queenstown airport.

Refunds
We appreciate that there may be circumstances beyond your control, which mean you require a refund or part refund, and you may cancel with us at any time. The cancellation date is the date you tell us in writing including email. Cancellations are subject to our Cancellation Fees and Cancellation Schedule (see cancellation fees). Once the hire/tour has actually commenced we are unable to offer any refund or part-refund under any circumstances and there is no refund on any part of the tour which you may not have used. MTNZ also reserves the right to cancel a tour, in this case any monies paid to date will be refunded in full. We recommend taking out appropriate travel insurance when booking your motorcycle tour/rental (see Travel insurance & Personal insurance).

Rental Agreement
As the future-holder of a Rental Service Licence, MTNZ and the Hirer, must enter into an Agreement for the hire of the vehicle which is in the terms set out in the Annex to these rules in the Transport Services Licensing Act 1989.

Repairs
You can spend up to $100 (NZD) on repairs to get you up and running such as oil, or light bulbs (In case we’re not within one hour of you with spare parts). We will reimburse you if you show us your receipts. For anything over this contact us first.

Responsibility
MTNZ does not assume responsibility or is liable for delays, bodily injury nor for any damage or loss to personal effects, this exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993. We reserve the right to change or alter the Tour Plans at any time for the convenient operation of the tours and to change accommodation at any time for any reason. MTNZ is responsible for providing the services listed in the tour descriptions, supplying a motorcycle in good mechanical condition with current registration and certificate of fitness as required by the New Zealand Government and Land Transport Safety Authority for rental vehicles. We are not responsible, nor liable for speeding and or parking fines issued to hirers by the authorities, anything caused by weather, acts of God, nor any other circumstances beyond its control. MTNZ is not responsible or liable for delay, loss, damage or injury to persons or property and illness incurred during their stay in connection with or relating to the supply or omission of air, sea, land transportation services, vehicle hire or of accommodation, meals, facilities, entertainment or other services arranged by MTNZ.

Return of Motorcycle
If a motorcycle is not returned on the tour/rental return date, time and location as advised on the rental agreement or as agreed with MTNZ in writing, we reserve the right to apply a penalty charge of NZD500 per day until the motorcycle is returned to our premises undamaged. This will be deducted from the security excess amount pledged.

Road Restrictions
MTNZ rental motorcycles may only be ridden on public roads. Gravel roads are allowed but we suggest to only ride this roads if you feel comfortable riding them. Beaches and off-roading is not allowed. Failure to abide by these terms constitutes a breach of the rental agreement and the renter would be fully liable for any damage or recovery costs to the MTNZ vehicle or Third party property occurring as a result.

Note: The hirer is fully liable and uninsured for any damage to the MTNZ vehicle or third party property if:

a.        The terms of the rental contract are breached
b.        Damage to the motorcycle is caused by careless, wilful or reckless driving
c.        Driving under the influence of alcohol or drugs
d.        Driving on restricted road

Tour Group Numbers
Your fully guided motorcycle tour of New Zealand is guaranteed. We will never cancel a tour, so you can book your flights with confidence. In the highly unlikely event of just one motorcycle booking, we give you the option to cancel with a 100 percent refund or have a fully private tour.

Traffic Laws
The motorcycle rider is responsible for all traffic fines. If the hirer does not comply with New Zealand traffic laws, the contract can be cancelled by Motorcycle Tours New Zealand at any time and the motorcycle must be returned with immediate effect. Any Traffic fines can be deducted from your credit card excess to pay New Zealand Police or other authorities and a $50 administration fee will apply. To avoid this, we suggest you pay your fine at the nearest Westpac Bank. Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

Transfers
We will transfer the Hirer between Queenstown Airport free of charge.